Contact us


Contact Us

If you wish to make a contact with us, please send an e-mail to:

Please note that although we are trying our best to reach you back, we will need at least 2 working days to answer you. (However, our system runs 24/7 to check and auto-correct your application. Please do not worry about it!)

We are sorry but we do not provide a telephone-customer service, please send an e-mail to contact us.

If you wish to receive a receipt on your application, we are able to send you a pdf file to your e-mail address.

Please send an email to us about the matter with your ID issued by us (You can check your ID on the e-mail you received from us after you applied for eTA.)

Electric Travel Authorization Services
Yasushi Shiraune (A Person in Charge of Customer Services)
Address:Rooms 1102-1103, 11/F., Kowloon Building, 555 Nathan Road, Mongkok, Kowloon, Hong Kong. Canada TEL:+1 226-241-5940